REQUEST

Screening Reports and Files

Requesting a Copy of Your RentGrow Tenant Screening Report

When you submit a rental application to a property that uses RentGrow, RentGrow may provide the property information about your credit history, rental history, civil records, criminal records, or some combination of these, depending on what the Property asks RentGrow to provide. Any information that RentGrow may report about you to a property comes from reputable sources (like the credit bureaus), not from RentGrow.

If you did not apply to a property that uses RentGrow's screening services, RentGrow will not have any information about you. In most cases, you may only request your own screening report. If you have written authorization to request another person's report, please include those documents with your request.

Additionally, RentGrow does not manage or rent any properties, does not set the criteria that a property uses to evaluate its rental applicants, does not process rental applications, and does not make decisions about any applicant. All decisions are made by each property, which may be based on the information RentGrow provides in whole, in part, or not at all.

You can request a copy of your tenant screening report free of charge by completing and submitting a Tenant Screening Report Request to RentGrow.

REQUEST YOUR REPORT

Requesting a Copy of Your RentGrow Consumer File

If your rental application was declined or any other adverse action was taken against you (such as being told that based on information in your screening report you must pay an additional security deposit or have a guarantor), you should start by requesting a copy of your report so you can review it for accuracy (see first tab).

However, you are also entitled to request all of the screening reports about you that RentGrow has ever prepared, if any. The entire collection of information that RentGrow has provided to its clients is called your consumer file, and may take up to 60 days to return to you.

Please note that in almost all cases, information in a prior screening report that is no longer being furnished by any of the three major credit bureaus or other company that furnished the information to cannot be disputed, so you should not choose this option if you need to review your current screening report to address an immediate question or concern.

To request a copy of your consumer file, please submit your request containing all of the following information to RentGrow:

Your full first, middle (if applicable) and last name.
Your complete mailing address including apartment or suite number (if applicable), city, state and zip code.
A legible copy of your government-issued identification (such as a State ID or Driver’s License). Please do not send any original documents or identification cards to RentGrow.
Sign and date your request and mail it to:

RentGrow Consumer Relations
PO BOX 1675
Hicksville, NY 11802-1675