RentGrow Privacy Statement
RentGrow, Inc. (“RentGrow”) is committed to protecting the privacy of individuals and achieving and maintaining the trust of our clients (“RentGrow Clients” or “Clients”) and other users of and visitors to Yardi websites (collectively, “Visitors”). Central to this mission is providing a robust security and privacy program that carefully considers data protection matters across the suite of tenant screening and related products and services offered by RentGrow (“RentGrow Services” or “Services”), including data stored by RentGrow or its parent company on behalf of its Clients and their customers in connection with our Services (“Client Data”), as well as the personal data (including such data as defined by the EU General Data Protection Regulation) provided by Clients and Visitors who visit www.RentGrow.com, associated RentGrow microsites and any other RentGrow-controlled websites that link to this Privacy Statement (collectively, the “RentGrow Sites”).
Web Sites Covered
Web Sites Not Covered
For the avoidance of any doubt, if you submitted personal data to a RentGrow Client-controlled website (e.g. RENTCafé resident portals) and you wish to exercise any rights you may have to access, correct, amend or delete such Client Data, please inquire with the RentGrow Client directly.
Some Yardi Sites may be created and managed by RentGrow Clients. Most of these websites are not accessible via the public internet. Regardless, please know that this Privacy Statement is not applicable to those websites, which are instead governed by the privacy statement of the RentGrow Client that creates and manages the website. In addition, the RentGrow Sites may contain links to other third-party websites. The information practices or content of such other websites is governed by the privacy statements of such other websites. RentGrow encourages you to review the privacy statements of such other websites to understand their information practices.
Information We Collect
Personally Identifiable Information. RentGrow collects personally identifiable information on this Site only if you provide it. This may include, but not be limited to, requesting a copy of your tenant screening report or initiating a dispute of information that was reported about you. In these cases, if you use the RentGrow Site for such purposes we will require you to provide information necessary to fulfill your request, such as your name, email address, and other identifying information.
Generic User Information. As you navigate the RentGrow Sites, RentGrow may also collect generic user information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. This information includes standard information from your Web browser (e.g. browser type and browser language), your Internet Protocol (“IP”) address, the URL of the page that referred you and the actions you take on the RentGrow Sites (e.g. the web pages viewed, the survey responses you submit, the links clicked, etc.).
How We Use Information We Collect
RentGrow uses the information you submit on the RentGrow Sites solely to perform the services or activity being requested and to present its content to you. However, personal data will never be sold or rented. We may use third parties to perform services related to the services or activity requested, such as payment processing for any applicable fees associated with an event or transaction. These third parties have access to the information you submit only to perform these tasks on our behalf.
Our legal basis for collecting and using the information and personal data described in this Privacy Statement will depend on the information or personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.
Public Forums and Customer Testimonials
RentGrow may provide bulletin boards, blogs or chat rooms on RentGrow Sites. Any information or personal information you choose to submit in such a forum may be read, collected or used by others who visit these forums, and may be used to send you unsolicited messages. RentGrow is not responsible for any information or personal data you choose to submit in these public forums.
RentGrow may post a list of clients and testimonials on RentGrow Sites that contain information such as client names and titles. RentGrow obtains the consent of each such person prior to posting any information on such a list or posting testimonials.
Information We Share
As described above, RentGrow may share your personal data with contracted service providers so that these service providers can provide services on our behalf. RentGrow does not share, sell, rent or trade any personal data to or with third parties for their promotional or marketing purposes.
RentGrow Parent and Affiliates
RentGrow may share your personal data with the parent or affiliates of RentGrow for the purpose of any necessary collaboration.
RentGrow may share your personal data with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of RentGrow’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by RentGrow about our Visitors is among the assets transferred.
RentGrow reserves the right to use or disclose information and personal data provided on the RentGrow Sites if required by law or if RentGrow reasonably believes that such use or disclosure is necessary to protect RentGrow’s rights and/or to comply with a judicial proceeding, court order or legal process.
International Transfer of Information
RentGrow may store, transfer and access the information and personal data you submit on the RentGrow Sites around the world, including the United States, Canada and other countries in which RentGrow has operations. This Privacy Statement shall apply even if RentGrow transfers such information or personal data to other countries. By providing information or personal data to us on any RentGrow Sites in any other context, you consent to the transfer of your information and personal data among these facilities, including those located outside your home country.
If you are located in the European Economic Area (“EEA”), we will comply with applicable legal requirements providing adequate protection for the transfer of personal data to recipients in countries outside of the EEA. In all such cases, we will only transfer your personal data if:
The country to which the personal data will be transferred has been granted a European Commission adequacy decision;
The recipient of the personal data is located in the U.S. and has certified to the EU-U.S. Privacy Shield Framework; or
We have put in place appropriate safeguards with respect to the transfer, for example the EU Model Clauses.
You may request a copy of the safeguards that we have put in place in respect of transfers of personal data by contacting us as described in the Contacting Us section below.
RentGrow offers Visitors who provide contact information a means to choose how RentGrow uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of RentGrow’s marketing emails. RentGrow Clients cannot opt out of receiving transactional emails related to their account with RentGrow or the Services.
Your California Privacy Rights
As already stated elsewhere in this Privacy Statement, and in accordance with California Civil Code Section § 1798.83, please know that RentGrow does not disclose personal data collected on the RentGrow Sites to third parties for their direct marketing purposes. (California Civil Code Section § 1798.83 permits users of a website that are California residents to request certain information regarding the disclosure of personal data to third parties for their direct marketing purposes).
Children Under the Age of 16
RentGrow Sites are not intended for children under 16 years of age. No one under age 16 may provide any information to, or on, any RentGrow Sites. We do not knowingly collect personal data from children under 16. If you are under 16, do not use any RentGrow Sites, and do not provide any information via any RentGrow Sites. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that data. If you believe any RentGrow Sites may have collected personal data from or about a child under 16, please contact our Legal Department at (800) 736-8476.
Rights of Individuals
Visitors who wish to correct, update, change, or erase the personal data they submit on any RentGrow Sites should be able to go back to the applicable registration page or web form to edit their user or organization record. However, some of the information voluntarily submitted that is not personal data, such as a response to a poll or a survey, is typically aggregated and thus not correctable, updatable, changeable, or erasable. For additional information or problems accessing your information from such page, call us at (800) 736-8476.
If you consider that we have processed your personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the data protection supervisory authority in your country.
RentGrow retains the personal data we receive on the RentGrow Sites for as long as necessary to fulfil the purposes described above or meet other contractual obligations such as retention periods required by the third-party vendors from whom RentGrow obtains data and information for the purpose of providing RentGrow services, such as the national credit bureaus. Retention periods may be extended if we are required to preserve your personal data because of litigation, investigations and other similar proceedings, or if a longer retention period is required or permitted by applicable law.
RentGrow is committed to protecting the security of any personal data you provide to us. RentGrow uses appropriate administrative, technical, and physical security measures to protect any such information you submit. Despite these protections, no one, including RentGrow, can guarantee the security of any data submitted over the Internet.
Reporting Copyright Infringement Claims
Yardi respects the intellectual property of others, and we ask our users, property managers, owners, and commercial brokers to do the same. Yardi has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (“DMCA”).
If a third party believes that its work has been copied in a way that constitutes copyright infringement, or its intellectual property rights have been otherwise violated, it should provide the designated agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; (ii) a description of the copyrighted work or other intellectual property that it claims has been infringed; (iii) a description of where the material that it claims is infringing is located on the Yardi Site; (iv) its address, telephone number, and email address; (v) a statement that it has a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement made under penalty of perjury, that the above information in your notice is accurate and that it is the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
DMCA Notices should be sent to our designated copyright agent: Jocelyn.Belloni@Yardi.com or via mail Attn: DMCA Agent – Legal Department, Yardi Systems, Inc., 430 S. Fairview Avenue, Santa Barbara CA 93117.
It is Yardi’s policy, in appropriate circumstances, to terminate the accounts of parties who are repeat infringers or are repeatedly charged with infringement.
Investigative Consumer Reports (California Residents)
This notice is provided to California Residents. Under California law, an “investigative consumer report” is a consumer report containing information on a consumer’s character, general reputation, personal characteristics, or mode of living. Although RentGrow does not represent that it prepares “investigative consumer reports,” RentGrow or its parent company may compile tenant screening reports about individuals and provide them to businesses solely for tenant screening and similar purposes.
Personal Information Disclosure: United States or Overseas – RentGrow does not transfer personal information about applicants to third parties outside of the United States or its territories in connection with the preparation and processing of investigative consumer reports.
Changes to this Privacy Statement
RentGrow reserves the right to change this Privacy Statement from time to time. Your continued use of any RentGrow Sites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Statement periodically for updates.
If you have any questions about this Privacy Statement, or you would like to exercise any of your rights, please let us know by contacting us using any of the methods below:
By phone at: +1 (800) 736-8476
By email at: email@example.com
In writing at: Attention – Privacy Manager, 177 Huntington Ave., Suite 1703 #74213, Boston MA 02155-3153
Last Updated: February 11, 2019