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Privacy Policy

Privacy Rights of Our Online Visitors

RentGrow Privacy Statement

RentGrow, Inc. (“RentGrow”) is committed to protecting the privacy of individuals and achieving and maintaining the trust of our clients (“RentGrow Clients” or “Clients”) and other users of and visitors to Yardi websites (collectively, “Visitors”). Central to this mission is providing a robust security and privacy program that carefully considers data protection matters across the suite of tenant screening and related products and services offered by RentGrow (“RentGrow Services” or “Services”), including data stored by RentGrow or its parent company on behalf of its Clients and their customers in connection with our Services (“Client Data”), as well as the personal data (including such data as defined by the EU General Data Protection Regulation) provided by Clients and Visitors who visit www.RentGrow.com, associated RentGrow microsites and any other RentGrow-controlled websites that link to this Privacy Statement (collectively, the “RentGrow Sites”).

Web Sites Covered

This Privacy Statement describes our privacy practices regarding information we collect from individuals (“you” or “your”) who visit the RentGrow Sites. When we collect personal data on the RentGrow Sites, certain additional disclosures, that are specific to the context of our collection and use of the information being collected (e.g. an event or seminar registration page), may be provided to you. For the avoidance of any doubt, we will adhere to those commitments and any such additional privacy policy statements are hereby incorporated into this Privacy Statement.

IMPORTANT: THIS PRIVACY STATEMENT DOES NOT APPLY TO CLIENT DATA. RentGrow’s confidentiality/privacy and other obligations with respect to its Services, and Client Data (as defined in the agreements for those Services), are governed solely by the agreements under which the Services are provided to our Clients. The traditional licensees of RentGrow Services are residential and commercial real estate property owners and property managers (again, collectively, as used in this Privacy Statement, “RentGrow Clients” or “Clients”). The other actors in the real estate economy are, of course, the residents, tenants and providers of various services for, or at, the buildings RentGrow Clients own and manage.  RentGrow Services (by means of example only, ScreeningWorks Pro, which is integrated into the web-based Voyager, fully integrated end-to-end software platform product suite) help Clients manage their real estate and other assets by, among other things, evaluating the qualification of tenant-applicants and the continuing qualification of tenants based on the criteria established solely by the Client for each of the properties it owns or managers. RentGrow generally has no direct relationship with the individuals to whom our Clients’ Client Data may pertain; RentGrow merely hosts or processes such data on behalf of our Clients. Any uses of Client Data by RentGrow are done so pursuant to the services agreement in place between RentGrow and the relevant RentGrow Client, or RentGrow’s applicable Terms of Service, which exclusively govern RentGrow’s treatment of Client Data. This Privacy Statement does not apply to RentGrow Services or Client Data. If you have any questions about the data practices of a RentGrow Client, using RentGrow Services to process your personal information, you need to contact the RentGrow Client directly, and ask for their Privacy Policy or Privacy Statement. In other words, RentGrow is not a data controller with respect to Client Data. RentGrow Clients make all decisions about how or why Client Data, containing personal information or not, is to be processed, including any disclosure or transmission to third parties. If personal information pertaining to you as an individual has been submitted or entered into a RentGrow Service by or on behalf of a RentGrow Client, or was otherwise collected by a RentGrow Service on behalf of a RentGrow Client, and you wish to exercise any rights you may have to access, correct, amend or delete such Client Data, please inquire with the RentGrow Client directly. If an authorized RentGrow Client requests that we update or remove the data in question and the Client has no ability to do so via use of the Services, we will acknowledge their request within 30 days.

Web Sites Not Covered

Some RentGrow Clients use websites and applications that run natively on the Voyager software platform. One such example are RENTCafé resident portals, which facilitate communication and transactions between RentGrow Clients and their potential or actual tenants. Such websites are controlled by RentGrow Clients, and as described above, any information submitted to or collected by such websites is Client Data to which this Privacy Statement does not apply. The terms of service and privacy policy of the third party RentGrow Client governs such websites.

For the avoidance of any doubt, if you submitted personal data to a RentGrow Client-controlled website (e.g. RENTCafé resident portals) and you wish to exercise any rights you may have to access, correct, amend or delete such Client Data, please inquire with the RentGrow Client directly.

Some Yardi Sites may be created and managed by RentGrow Clients. Most of these websites are not accessible via the public internet. Regardless, please know that this Privacy Statement is not applicable to those websites, which are instead governed by the privacy statement of the RentGrow Client that creates and manages the website. In addition, the RentGrow Sites may contain links to other third-party websites. The information practices or content of such other websites is governed by the privacy statements of such other websites. RentGrow encourages you to review the privacy statements of such other websites to understand their information practices.

Information We Collect

Personally Identifiable Information. RentGrow collects personally identifiable information on this Site only if you provide it. This may include, but not be limited to, requesting a copy of your tenant screening report or initiating a dispute of information that was reported about you. In these cases, if you use the RentGrow Site for such purposes we will require you to provide information necessary to fulfill your request, such as your name, email address, and other identifying information.

Generic User Information. As you navigate the RentGrow Sites, RentGrow may also collect generic user information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. This information includes standard information from your Web browser (e.g. browser type and browser language), your Internet Protocol (“IP”) address, the URL of the page that referred you and the actions you take on the RentGrow Sites (e.g. the web pages viewed, the survey responses you submit, the links clicked, etc.).

Cookies. This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. You can choose to delete existing cookies, allow or block all cookies, and set preferences for certain websites in your browser’s settings.

How We Use Information We Collect

RentGrow uses the information you submit on the RentGrow Sites solely to perform the services or activity being requested and to present its content to you. However, personal data will never be sold or rented. We may use third parties to perform services related to the services or activity requested, such as payment processing for any applicable fees associated with an event or transaction. These third parties have access to the information you submit only to perform these tasks on our behalf.

Generic user information is referenced only to help us improve the usability of the RentGrow Sites. You may be able to restrict the use of cookies by adjusting your browser’s privacy options.

Our legal basis for collecting and using the information and personal data described in this Privacy Statement will depend on the information or personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.

Analytics. We may use third-party analytics service providers, including but not limited to Google Analytics, to evaluate and provide us with information about the use of the Website. These third parties use cookies, web beacons, pixels, embedded scripts and other similar technologies to automatically collect information about your Website use, report Website trends, and help us compile Website metrics. This Privacy Policy does not cover any use of information that such third parties themselves may have collected from you. You can learn about Google’s specific practices by going to www.google.com/policies/privacy/partners/ and you can opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Public Forums and Customer Testimonials

RentGrow may provide bulletin boards, blogs or chat rooms on RentGrow Sites. Any information or personal information you choose to submit in such a forum may be read, collected or used by others who visit these forums, and may be used to send you unsolicited messages. RentGrow is not responsible for any information or personal data you choose to submit in these public forums.

RentGrow may post a list of clients and testimonials on RentGrow Sites that contain information such as client names and titles. RentGrow obtains the consent of each such person prior to posting any information on such a list or posting testimonials.

Information We Share

Service Providers

As described above, RentGrow may share your personal data with contracted service providers so that these service providers can provide services on our behalf. RentGrow does not share, sell, rent or trade any personal data to or with third parties for their promotional or marketing purposes.

RentGrow Parent and Affiliates

RentGrow may share your personal data with the parent or affiliates of RentGrow for the purpose of any necessary collaboration.

RentGrow Successor

RentGrow may share your personal data with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of RentGrow’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by RentGrow about our Visitors is among the assets transferred.

Compelled Disclosure

RentGrow reserves the right to use or disclose information and personal data provided on the RentGrow Sites if required by law or if RentGrow reasonably believes that such use or disclosure is necessary to protect RentGrow’s rights and/or to comply with a judicial proceeding, court order or legal process.

International Transfer of Information

RentGrow may store, transfer and access the information and personal data you submit on the RentGrow Sites around the world, including the United States, Canada and other countries in which RentGrow has operations. This Privacy Statement shall apply even if RentGrow transfers such information or personal data to other countries. By providing information or personal data to us on any RentGrow Sites in any other context, you consent to the transfer of your information and personal data among these facilities, including those located outside your home country.

If you are located in the European Economic Area (“EEA”), we will comply with applicable legal requirements providing adequate protection for the transfer of personal data to recipients in countries outside of the EEA. In all such cases, we will only transfer your personal data if:

The country to which the personal data will be transferred has been granted a European Commission adequacy decision;

The recipient of the personal data is located in the U.S. and has certified to the EU-U.S. Privacy Shield Framework; or

We have put in place appropriate safeguards with respect to the transfer, for example the EU Model Clauses.

You may request a copy of the safeguards that we have put in place in respect of transfers of personal data by contacting us as described in the Contacting Us section below.

Communications Preferences

RentGrow offers Visitors who provide contact information a means to choose how RentGrow uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of RentGrow’s marketing emails. RentGrow Clients cannot opt out of receiving transactional emails related to their account with RentGrow or the Services.

Your California Privacy Rights

As already stated elsewhere in this Privacy Statement, and in accordance with California Civil Code Section § 1798.83, please know that RentGrow does not disclose personal data collected on the RentGrow Sites to third parties for their direct marketing purposes. (California Civil Code Section § 1798.83 permits users of a website that are California residents to request certain information regarding the disclosure of personal data to third parties for their direct marketing purposes).

Children Under the Age of 16

RentGrow Sites are not intended for children under 16 years of age. No one under age 16 may provide any information to, or on, any RentGrow Sites. We do not knowingly collect personal data from children under 16. If you are under 16, do not use any RentGrow Sites, and do not provide any information via any RentGrow Sites. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that data. If you believe any RentGrow Sites may have collected personal data from or about a child under 16, please contact our Legal Department at (800) 736-8476.

Rights of Individuals

Visitors who wish to correct, update, change, or erase the personal data they submit on any RentGrow Sites should be able to go back to the applicable registration page or web form to edit their user or organization record. However, some of the information voluntarily submitted that is not personal data, such as a response to a poll or a survey, is typically aggregated and thus not correctable, updatable, changeable, or erasable. For additional information or problems accessing your information from such page, call us at (800) 736-8476.

If you consider that we have processed your personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the data protection supervisory authority in your country.

Data Retention

RentGrow retains the personal data we receive on the RentGrow Sites for as long as necessary to fulfil the purposes described above or meet other contractual obligations such as retention periods required by the third-party vendors from whom RentGrow obtains data and information for the purpose of providing RentGrow services, such as the national credit bureaus. Retention periods may be extended if we are required to preserve your personal data because of litigation, investigations and other similar proceedings, or if a longer retention period is required or permitted by applicable law.


RentGrow is committed to protecting the security of any personal data you provide to us.  RentGrow uses appropriate administrative, technical, and physical security measures to protect any such information you submit. Despite these protections, no one, including RentGrow, can guarantee the security of any data submitted over the Internet.

Copyright Policy

Reporting Copyright Infringement Claims

Yardi respects the intellectual property of others, and we ask our users, property managers, owners, and commercial brokers to do the same. Yardi has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (“DMCA”).

If a third party believes that its work has been copied in a way that constitutes copyright infringement, or its intellectual property rights have been otherwise violated, it should provide the designated agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; (ii) a description of the copyrighted work or other intellectual property that it claims has been infringed; (iii) a description of where the material that it claims is infringing is located on the Yardi Site; (iv) its address, telephone number, and email address; (v) a statement that it has a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement made under penalty of perjury, that the above information in your notice is accurate and that it is the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

DMCA Notices should be sent to our designated copyright agent: Jocelyn.Belloni@Yardi.com or via mail Attn: DMCA Agent – Legal Department, Yardi Systems, Inc., 430 S. Fairview Avenue, Santa Barbara CA 93117.

Repeat Infringers

It is Yardi’s policy, in appropriate circumstances, to terminate the accounts of parties who are repeat infringers or are repeatedly charged with infringement.

Investigative Consumer Reports (California Residents)

This notice is provided to California Residents. Under California law, an “investigative consumer report” is a consumer report containing information on a consumer’s character, general reputation, personal characteristics, or mode of living. Although RentGrow does not represent that it prepares “investigative consumer reports,” RentGrow or its parent company may compile tenant screening reports about individuals and provide them to businesses solely for tenant screening and similar purposes.

Personal Information Disclosure: United States or Overseas – RentGrow does not transfer personal information about applicants to third parties outside of the United States or its territories in connection with the preparation and processing of investigative consumer reports.

Changes to this Privacy Statement

RentGrow reserves the right to change this Privacy Statement from time to time. Your continued use of any RentGrow Sites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Statement periodically for updates.

Contacting Us

If you have any questions about this Privacy Statement, or you would like to exercise any of your rights, please let us know by contacting us using any of the methods below:

By phone at: +1 (800) 736-8476

By email at: information@rentgrow.com

In writing at: Attention – Privacy Manager, 177 Huntington Ave., Suite 1703 #74213, Boston MA 02155-3153


Last Updated: February 11, 2019